Frequently Asked Questions
General
What makes Pixel Lights different from other outdoor lighting options?
PixelLights are a premium, Plug & Play, outdoor lighting brand. Our lights run on lower voltage than any of our competitors, allowing for safer installations and longer runs of lights on a single controller. Our system is designed to be easy to install, for professionals and DIYers alike with our Plug & Play, no splicing needed, connector design.
I don't want to install the lights, can I hire someone to do it for me?
Yes! Pixel Lights can be installed by a contractor or installer in your area. We have a network of trusted installers across the country, check out our Installer Map to find one near you.
How do I connect to my Pixel Lights?
Our lighting system is controlled by our Pixel Lights App, available on iOS and Android devices. Your Pixel Lights controller connects to your home WiFi network, for easy at-home access over your network. To access your lights from anywhere, we recommend our Cloud Device that easily plugs in to your home router, and automatically manages your lighting system.
What is the PixelLights warranty?
Pixel Lights come with a 3 year warranty covering materials and product, that were installed per our installation guidelines. For more information, check out our warranty page.
Do you ship outside of Canada?
Yes! We ship to the US and internationally. For shipping outside of North America, please contact us for a quote.
Do I need to hire an electrician?
Pixel Lights are designed to be safe and easy to install, and operate at a low voltage, class 2 circuit. No electrician is required!
Do Pixel Lights require a 2.4gHz WiFi network?
Yes, our controllers connect to your home WiFi network for easy access and control, we recommend you split dual-band networks into separate 5G and 2.4G networks, contact your ISP for more information. We recommend our Cloud Device for the best experience, which plugs in to your home router and automatically manages your lighting system.
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