FAQ
You've Got Questions. We Have Answers!
GENERAL QUESTIONS
Pixel Lights run on lower voltage amps than any of our competition, which means no power boosters and a more energy efficient system for your home. We provide the first truly DIY, easy to install, fully customizable permanent lighting system, and we aim to continue to bring you the best and brightest in outdoor lighting. Our lights are also unique to the market, as they pop in with a barb (unlike finicky screw cap lighting).
Absolutely! Even though Pixel Lights are made to be easy to install, not everyone has the time or the tools to do it. Experienced installers can help set up and install your Pixel Lights properly. We recommend contacting us and we can point you in the right direction to find a quality contractor in your area.
Our 3 year warranty covers product that use our recommended equipment and follow the correct installation procedure. And don’t worry, if you move the warranty is transferred to the new owners. Warranties must be applied for within 90 days of installation.
To apply for your warranty please follow this link:
Yes, we ship in Canada and to the US. For shipping to other countries please contact us for a quote.
Pixel Lights are an ultra low voltage, class 2 circuit. No electrician is required!
Some Permanent Lighting kits operate at the same frequency as various garage door remotes. This is not always the case with Pixel Lights, but it can be an issue.
We can recommend solutions if you are having this problem.
INSTALLATION: LIGHTS
Yes, our entire system is built to withstand even the toughest weather conditions! Waterproof to IP 67 and durable, Pixel Lights can be used year-round.
Our Pixel Lights are individually addressable 24v RGB LEDs.
Our lights are spaced 9 inches apart, measured from the center of the hole, to the center of the next.
Pixel Lights are an extremely safe, low voltage, class 2 circuit.
Pixel Lights snap into a 3/8-inch hole in our Pixel Lights track. If 3rd Party track is used, our Pixel Lights drill bit can be used to get the perfect-sized hole every time! Just space the holes 9 inches, center-to-center, apart!
Pixel Lights are 24v, and a single run can be up to 200 feet. Unlike other permanent lighting companies, our lights do not require power boosters.
Absolutely, no splicing required! Under warranty, damaged light strings can be exchanged for new product.
Pixel Lights are installed into a 3/8” hole. We recommend using a 1/8” drill bit for the pilot hole, and our 3/8” drill bit for the installation hole. Our starter kit includes our 3/8” drill bit, and it is also available to purchase separately.
A pilot hole is a small hole drilled into your track that helps place the Pixel Light drill bit so that you are guaranteed a straight row of lights.
For our warranty, it is required to use a Pixel Lights termination end, which are found on the Pixel Lights store.
INSTALLATION: CONTROLLER
You can use your PC, tablet, or mobile device to connect to the Pixel Lights controller; you just need a WiFi connection.
That depends on how many Pixel Lights you’ll be using! One controller is able to power up to 200 feet on a single output and is designed with two output channels. Therefore, if your controller is centrally located, it can run up to 400 feet of Pixel Lights.
Most standard homes only require one controller.
There is no need to use power boosters with Pixel Lights! Pixel Lights run on lower voltage amps than any of our competition, which means no power boosters and a safer, more energy efficient system for your home.
Some Permanent Lighting kits operate at the same frequency as various garage door remotes. This is not always the case with Pixel Lights, but it can be an issue.
We can recommend solutions if you are having this problem.
CONTROLLING THE LIGHTS
Yes, and that’s part of the fun of owning Pixel Lights! Change the lighting as often as you’d like depending on the season, holiday, or even your mood. Light up your house with your favourite team’s colours, or to support a cause.
The possibilities are endless!
There are many different Pixel Lights patterns available, with many different options.
Our in-app Pattern Builder also allows for near infinite pattern customization!
All patterns for Pixel Lights are in our app! No need for extra downloads.
New patterns are always being added to our app!
Yes! We designed our system to make sure that you feel totally comfortable using the Pixel Lights controller. The lights are entirely controllable in the app.
Follow this guide to reconnect your Pixel Lights controller.
